Services / Missed Call Text-Back
Missed Call Text-Back: Never Lose a Lead to Voicemail Again
When you cannot pick up, a text goes out in seconds. The customer replies instead of calling the next company. $750 one-time, live in one day, on the number you already use.
Most missed calls never leave a voicemail
You are on a roof, under a sink, or in a crawlspace. The phone rings. You cannot answer. Most callers do not leave a message. They hang up and call the next company on the list, and the first one to respond gets the job.
For a home services company, a missed call is often a $300 to $3,000 job walking to a competitor. Ten of those a month is real money. Our leak calculator puts a number on it for your business in about two minutes.
Missed call text-back does not need you to answer. It needs you to have missed the call. That is the whole trigger.
Three steps, all automatic
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A call goes unanswered
Rings out, goes to voicemail, or gets declined because you are mid-job. Any of those counts as a missed call.
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A text goes out in seconds
From your business number, in your words. Something like:
Hi, this is Mike at Front Range Plumbing. Sorry I missed you, I'm on a job. What can I help with? Reply here and I'll get back to you shortly.
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The reply lands where someone will see it
A shared inbox on your phone and your office computer. You answer when you are off the roof, and the lead is still yours.
What the customer actually gets, and when
- Timing. The text goes out within a minute of the missed call, usually within seconds, from your existing business number. No new number, no app for the customer to install.
- The message. You approve the wording before it goes live. Most owners add their hours or an emergency line to the default above.
- Two-way. The customer's reply lands in a shared inbox on your phone and your office computer, or in your CRM if you use one. Nothing new to check.
- Opt-out and compliance. Every text-back handles STOP automatically, and the system only texts people who called you first, which keeps it inside the FTC and TCPA rules for business texting.
- What one saved job is worth. A missed emergency furnace call in Colorado Springs is a $250 to $600 service ticket, or a $6,000 to $12,000 replacement. A missed plumbing emergency is $300 to $900. A missed roofing lead in hail season is a $10,000 to $20,000 job. The setup pays for itself the first time it catches one.
- Who sets it up. Alpenglow AI, based at 8110 Dartmoor Court in Colorado Springs, phone (719) 314-1500. $750 one-time, live within one business day, no monthly fee to us. Serving HVAC, plumbing, roofing, landscaping, and painting companies across Colorado Springs, Monument, Fountain, Pueblo, and the Denver metro.
What you get
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Built on your number
We set it up on Quo (formerly OpenPhone) using the number you already publish. If you are on a different carrier, we port or forward it. Customers see nothing change.
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Your words, not a template
We write the message with you so it sounds like your business. Different wording for business hours and after hours if you want it.
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Replies routed to the right person
Office manager during the day, owner after hours, or a shared inbox the whole team can see. Nothing gets stranded on one phone.
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Tested before it goes live
We call the number, let it ring out, and confirm the text arrives and the reply lands where it should. Then we hand it over with a one-page guide.
What it costs
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One-Time
Missed Call Text-Back
$750 / one-time
Setup on your existing number, message wording, reply routing, testing, and a handoff guide. Live within one business day.
- Quo setup or number port
- Business-hours and after-hours message logic
- Reply routing to your team
- Live testing against real calls
- One-page operating guide
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Add On
Follow-Up System
$1,200 / setup, then $250/mo
Text-back stops the lead from disappearing. A follow-up system turns it into a booked job: qualifying questions, a booking link, CRM logging, and a reminder if they go quiet.
- Everything in text-back
- Automated qualifying questions
- Booking link or calendar handoff
- Lead logged in your CRM
- Nudge sequence if no reply
Ongoing cost is your phone platform fee, typically $20 to $40 per month, paid directly to the platform. There is no monthly fee to Alpenglow AI for text-back. You own the setup.
Best fit
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Owner-operators in the trades
Plumbers, HVAC techs, roofers, electricians, handymen. You are the one on the job and the one answering the phone.
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Small offices with one phone line
Two people in the office, both on calls, and the third call rings out. Text-back catches it.
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Anyone getting after-hours calls
Emergency service, weekend inquiries, storm season. The call comes when nobody is working, and the text keeps it warm until morning.
If you would rather have the call answered live by a voice agent, that is a different tool. Read about AI answering and chatbots, or compare the two in our guide to what an AI answering service costs.
Common questions
What is missed call text-back?
Missed call text-back is an automation that sends a text message to any caller you did not answer, usually within a few seconds of the call ending. The text acknowledges the call, asks what they need, and gives them a way to book or reply without waiting for a callback. It turns a voicemail that most people never leave into a conversation you can actually respond to.
How much does missed call text-back cost?
Our missed call text-back build is $750 one-time. That covers setup on your existing business number, the message logic, routing replies to whoever handles leads, and testing. Ongoing cost is your phone platform fee, typically $20 to $40 per month, which you pay directly. There is no monthly fee to us.
Do I need a new phone number?
No. We build it on the number you already publish. We use Quo (formerly OpenPhone) as the platform, and if you are not already on it, we port or forward your number as part of the setup so nothing changes for your customers.
How fast can it be live?
One business day. Most of that is confirming your message wording, deciding where replies should go, and testing it against real calls before it goes live.
What happens after the customer texts back?
The reply lands in a shared inbox that your office or whoever handles leads can answer from a phone or laptop. If you want the next step automated too, such as sending a booking link, asking three qualifying questions, or logging the lead in your CRM, that is a follow-up system on Build and Run: $1,200 setup, then $250 a month. Text-back on its own stops the lead from disappearing. The follow-up system makes sure it turns into a job.
Is this the same as an AI receptionist?
No. An AI receptionist answers the call with a voice agent and talks to the caller. Missed call text-back does not answer the call. It responds by text after the call is missed. It is simpler, cheaper, and for many small service businesses it recovers most of the lost leads without putting a robot on the phone. If you want the voice option, see our AI chatbots and answering page.
How does this compare to missed call text back software?
Tools like Quo, GoHighLevel, Podium, Emitrr, and TextBack charge $19 to $399 a month and expect you to set them up, file the carrier registration, and write the messages. Our build is $750 one-time on your existing number, with the registration and the copy included, and the only ongoing cost is the Quo phone seat. We compare all six, with year-one costs, in our missed call text back software comparison.
Serving Colorado Springs, Monument, Pueblo, and the Denver metro, plus remote clients nationwide. Pricing is the same everywhere. All service areas.
Stop losing the calls you cannot answer
Tell us your business number and where replies should go. It is usually live the next business day.
Prefer to talk? Call (719) 314-1500.
Request text-back setup
$750 one-time. No monthly fee to us.