Services / Missed Call Text-Back
When you cannot pick up, a text goes out in seconds. The customer replies instead of calling the next company. $750 one-time, live in one day, on the number you already use.
The Problem
You are on a roof, under a sink, or in a crawlspace. The phone rings. You cannot answer. Most callers do not leave a message. They hang up and call the next company on the list, and the first one to respond gets the job.
For a home services company, a missed call is often a $300 to $3,000 job walking to a competitor. Ten of those a month is real money. Our leak calculator puts a number on it for your business in about two minutes.
Missed call text-back does not need you to answer. It needs you to have missed the call. That is the whole trigger.
How It Works
Rings out, goes to voicemail, or gets declined because you are mid-job. Any of those counts as a missed call.
From your business number, in your words. Something like: "Hi, this is Mike at Front Range Plumbing. Sorry I missed you, I'm on a job. What can I help with? Reply here and I'll get back to you shortly."
A shared inbox on your phone and your office computer. You answer when you are off the roof, and the lead is still yours.
What You Get
We set it up on Quo (formerly OpenPhone) using the number you already publish. If you are on a different carrier, we port or forward it. Customers see nothing change.
We write the message with you so it sounds like your business. Different wording for business hours and after hours if you want it.
Office manager during the day, owner after hours, or a shared inbox the whole team can see. Nothing gets stranded on one phone.
We call the number, let it ring out, and confirm the text arrives and the reply lands where it should. Then we hand it over with a one-page guide.
What It Costs
Setup on your existing number, message wording, reply routing, testing, and a handoff guide. Live within one business day.
Text-back stops the lead from disappearing. A follow-up system turns it into a booked job: qualifying questions, a booking link, CRM logging, and a reminder if they go quiet.
Ongoing cost is your phone platform fee, typically $20 to $40 per month, paid directly to the platform. There is no monthly fee to Alpenglow AI for text-back. You own the setup.
Who It's For
Plumbers, HVAC techs, roofers, electricians, handymen. You are the one on the job and the one answering the phone.
Two people in the office, both on calls, and the third call rings out. Text-back catches it.
Emergency service, weekend inquiries, storm season. The call comes when nobody is working, and the text keeps it warm until morning.
If you would rather have the call answered live by a voice agent, that is a different tool. Read about AI answering and chatbots, or compare the two in our guide to what an AI answering service costs.
Common Questions
Missed call text-back is an automation that sends a text message to any caller you did not answer, usually within a few seconds of the call ending. The text acknowledges the call, asks what they need, and gives them a way to book or reply without waiting for a callback. It turns a voicemail that most people never leave into a conversation you can actually respond to.
Our missed call text-back build is $750 one-time. That covers setup on your existing business number, the message logic, routing replies to whoever handles leads, and testing. Ongoing cost is your phone platform fee, typically $20 to $40 per month, which you pay directly. There is no monthly fee to us.
No. We build it on the number you already publish. We use Quo (formerly OpenPhone) as the platform, and if you are not already on it, we port or forward your number as part of the setup so nothing changes for your customers.
One business day. Most of that is confirming your message wording, deciding where replies should go, and testing it against real calls before it goes live.
The reply lands in a shared inbox that your office or whoever handles leads can answer from a phone or laptop. If you want the next step automated too, such as sending a booking link, asking three qualifying questions, or logging the lead in your CRM, that is what the Quick Build is for. Text-back on its own stops the lead from disappearing. The follow-up system makes sure it turns into a job.
No. An AI receptionist answers the call with a voice agent and talks to the caller. Missed call text-back does not answer the call. It responds by text after the call is missed. It is simpler, cheaper, and for many small service businesses it recovers most of the lost leads without putting a robot on the phone. If you want the voice option, see our AI chatbots and answering page.
Tell us your business number and where replies should go. It is usually live the next business day.
Set Up Missed Call Text-Back